Ponder/Help/Billing, plans, and switching tiers
Account and billing

Billing, plans, and switching tiers

How to upgrade, downgrade, and what happens to your library.

Billing is handled through Stripe. You can start with the free tier, move to Individual, or sponsor leaders through a Church plan.

Changing plans

Use the billing portal from your account page to manage payment methods, invoices, cancellation, or plan changes. Your saved library remains attached to your account when your plan changes.

Free tier limits

Free users get two generations per calendar month. If a generation fails because of a service problem, Ponder refunds the usage slot when it can safely identify the failed run.

Use it well

  • Use the billing portal for payment methods, invoices, upgrades, downgrades, and cancellation.
  • Check your monthly generation needs before choosing between Free, Individual, and Church plans.
  • Contact support if a service-side failure appears to consume a usage slot incorrectly.

Billing should be predictable: your plan controls access, and your library stays attached to your account.

Frequently asked questions

How many free generations do I get?

Free users get two generations per calendar month, enforced server-side.

Review before using.

Ponder support articles describe the intended workflow. Generated output still needs human review before teaching, sharing, or using it with a child, student, group, or church.

Screens from the app

Connect this article to the real product.

These actual screenshots show the onboarding, help, and pricing screens a user may see while following support guidance.

Ponder actual onboarding screen showing persona choices for parents, group leaders, kids ministry, youth ministry, individuals, and pastors.
Choose the setting

Actual onboarding screen where a user starts by naming the discipleship setting.

Ponder actual help center screen showing searchable support categories for parents, group leaders, kids ministry, pastors, and theology.
Find practical help

Actual help center screen with searchable support before and after a first sermon.

Ponder actual pricing screen showing Free, Individual, and Church plans.
Pick the right plan

Actual pricing screen showing the free start, individual plan, and church plan.

Related articles

Billing, plans, and switching tiers · Ponder