Generation can fail because a source cannot be read, transcription is unavailable, AI output does not validate, or scripture verification catches a bad reference. Most failed runs are either source problems or service-side interruptions.
What to try first
Try a different input format, shorten an extremely long manuscript, wait a minute, and start again. If the sermon source has unusual audio or YouTube blocks access to the video, paste a manuscript when possible.
- If YouTube fails, try audio upload or a pasted manuscript.
- If audio transcription looks wrong, use a cleaner recording or manuscript.
- If scripture verification blocks the draft, review the sermon source for unclear references.
- If PDF export fails, keep the library draft and try export again after a refresh.
When to contact support
Contact support with the account email, sermon source, audience selected, and what happened. Do not send private child details or sensitive pastoral information unless support specifically needs it.
What to include
A good support note helps us find the failure without asking for unnecessary personal context.
- The account email.
- The sermon input type: YouTube URL, audio file, or manuscript.
- The audience selected.
- The error message or the step where it stopped.
If Ponder can safely identify a service-side failure, it refunds the usage slot. User input problems may need a new attempt.
