Ponder/Help/Cancelling your subscription
Account and billing

Cancelling your subscription

How to cancel, what you keep, and how to come back later.

You can cancel through the Stripe billing portal from your account page.

What changes

Cancellation changes future access according to the plan terms shown at checkout and in the portal.

What you keep

Your account, settings, and saved library remain available unless you ask us to delete them. Paid-only actions may be limited after the subscription ends, but your prior reviewed outputs remain part of your account history.

Use it well

  • Cancel from the billing portal so Stripe records the change correctly.
  • Download or export anything you need before the paid access window closes.
  • Come back later with the same account when you want your saved library and settings again.

Cancelling should not erase your discipleship history. Account deletion is a separate request.

Frequently asked questions

Do I lose my library when I cancel?

No. Your saved library remains attached to your account unless you ask for deletion.

Review before using.

Ponder support articles describe the intended workflow. Generated output still needs human review before teaching, sharing, or using it with a child, student, group, or church.

Screens from the app

Connect this article to the real product.

These actual screenshots show the onboarding, help, and pricing screens a user may see while following support guidance.

Ponder actual onboarding screen showing persona choices for parents, group leaders, kids ministry, youth ministry, individuals, and pastors.
Choose the setting

Actual onboarding screen where a user starts by naming the discipleship setting.

Ponder actual help center screen showing searchable support categories for parents, group leaders, kids ministry, pastors, and theology.
Find practical help

Actual help center screen with searchable support before and after a first sermon.

Ponder actual pricing screen showing Free, Individual, and Church plans.
Pick the right plan

Actual pricing screen showing the free start, individual plan, and church plan.

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Cancelling your subscription · Ponder